Services

Tenants Guide

First Step

The first step is to contact us to provide some details about yourself and about the accommodation you require. We then search our portfolio  for suitable properties for you to view.. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

All of our managed properties are Gas Safe certificated and inspected for electrical safety and furniture fire safety.

All Tenancy Deposits  are held in accordance with the Deposit Protection Scheme.

Second Step

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends. You will be accompanied by a member of staff, who can give advice and answer any questions you may have.

Third Step

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’, equivalent to two weeks’ rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our admin fee. However the deposit will be forfeited if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

Fourth Step

References

As a minimum we will require satisfactory references from your employer, a previous or current landlord and a credit reference report. We may also require a personal reference and sometimes a guarantor. We use the services of an independent referencing company to obtain and evaluate these references.

Rents

Rents are normally quoted calendar monthly and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.

Fifth Step

Deposit

A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Sixth & Final Step

If the property viewed is suitable, it would need to be secured and in order to do that we would require a fee of £350 per person/couple  or £500 for a Company.

The reference company will require information to check that you have the right to rent, a good credit history, are in employment and earn sufficient wages to pay the rent and they will check with your current landlord/agency that you have conducted your current tenancy in a satisfactory manner.

If you fail the referencing or pull out, we will not refund the fee. If the landlord withdraws the property, we will refund the fee.

Once satisfactory references are obtained, we will create a tenancy agreement. We will confirm your check-in appointment which will be the start of your tenancy (this must be within 4 weeks of securing the property and will become your monthly rent due date).

Tenant Deposit:

We are registered with the Deposit Protection Service (DPS). A deposit equal to one and half month’s rent will be required (some landlords require the equivalent to 2 month’s rent). Please nominate your lead tenant; this person will be the sole point of contact for the DPS and deposit return process at the end of your tenancy.

Rental Payments:

All payments must be paid via direct transfer or set up a standing order into our account. Failure to do so will incur penalty charges.. If this is not possible to pay directly into the bank, we will accept cash paid into the office. Rents must be cleared through the bank in cleared funds on or before the rent payment date.

Property Inspections:

We will carry out inspections on the property at three monthly intervals. This gives us the opportunity to also discuss any outstanding issues with the tenants and also check that the property is being looked after. We will always give a minimum of 48 hours notice of an inspection in writing. Tenants do not have to be present for the inspections as we will use management keys to gain access.

Renewing the Tenancy:

If your landlord is happy to renew your tenancy we will offer you a renewal in writing (usually for 6 months). The renewal fee is £65.00 per property. Periodic extensions requests will be considered under certain circumstances at a charge of £65.00.

Upon renewal you will be issued with a copy of the new agreement.

End of Tenancy:

A check out will be conducted at the property which will determine the return of your deposit. Providing the property is handed back in a good condition (as per the inventory report, with no dilapidations above fair wear and tear) and the rental account is not in arrears the deposit will be returned in full via The DPS.

Please note; throughout the tenancy the deposit cannot be used to cover rental arrears or the final month’s rent payment. A check out fee of £65.00 is due at the start of the tenancy, however should any work for dilapidations above fair wear and tear be required at the end of your tenancy .