The Property Redress Scheme

By law all Estate, Lettings and Property Management Agents MUST join a Government Authorised Consumer Redress Scheme. Crown Sales & Property Management Services Limited is fully accredited with the Property Redress Scheme (PRS).

Lettings and Property Management Agents

The Property Redress Scheme (PRS) is authorised by the Department of Communities and Local Government to offer redress to consumers of Letting and Property Management Agents under the Enterprise and Regulatory Reform Act 2013.

The following are the legislative definitions of Lettings Agency and Property Management Work:

“Lettings Agency Work” means things done by any person in the course of a business in response to instructions received from:

(a) a person seeking to find another person wishing to rent a dwelling-house under a domestic tenancy and, having found such a person, to grant such a tenancy (a prospective landlord);

(b) a person seeking to find a dwelling-house in England to rent under a domestic tenancy and, having found such a dwelling-house, to obtain such a tenancy of it (a prospective tenant).

Exclusions: lettings agency work

(1) For the purposes of section 83 of the Act, “lettings agency work” does not include the things described in this article.

(2) “Lettings agency work” does not include things done by —

(a) the employer, where the prospective tenant is an employee;

(b) the person for whom the prospective tenant provides work or services, where the prospective tenant is a worker;

(i) an employee who provides work or services under the contract of employment to a person who is not the

prospective tenant’s employer; or

(ii) a worker who provides work or services under the worker’s contract to a person who is not a party to that contract;

(d) the hirer, where the prospective tenant is an agency worker;

(e) the person for whom the prospective tenant provides services under a contract for services.

(3) “Lettings agency work” does not include things done by —

(a) an institution within the meaning of paragraph 5 of Schedule 1 to the Local Government Finance Act 1992(1);

(b) an authorised person within the meaning of section 18 of the Legal Services Act 2007(2).

“Property Management Work” means things done by any person (A) in the course of a business in response to instructions received from another person (C) where:

(a) C wishes A to arrange services, repairs, maintenance, improvements or insurance or to deal with any other aspect of the management of premises on C’s behalf, and

(b) the premises consist of or include a dwelling-house let under a relevant tenancy.

However, “property management work” does not include—

(a) things done by a person who is a social landlord for the purposes of Schedule 2 to the Housing Act 1996;

(b) things of a description, or things done by a person of a description, specified for the purposes of this section in an order made by the Secretary of State.

“relevant tenancy” means—

(a) a tenancy which is an assured tenancy for the purposes of the Housing Act 1988;

(b) a tenancy which is a regulated tenancy for the purposes of the Rent Act 1977;

(d) a tenancy of a description specified for the purposes of this section in an order made by the Secretary of State.

An order under subsection (8)(d) may not provide for a tenancy to which Part 2 of the Landlord and Tenant Act 1954 applies to be a relevant tenancy.

“long lease” means a lease which is a long lease for the purposes of Chapter 1 of Part 1 of the Leasehold Reform, Housing and Urban Development Act 1993 or which, in the case of a shared ownership lease (within the meaning given by section 7(7) of that Act), would be such a lease if the tenant’s total share (within the meaning given by that section) were 100 per cent.